Informations about sending your parcel 

 

Mode and Delivery time :

Parcels are usually shipped within 3 to 5 business days after receiving the payment. They are shipped via post- Colissimo or global relay according to the Delivery method chosen during the order process. Parcels can be sent with or without a tracking number and Delivered with no signature. 

- Standard delivery ( 5 € ): From 3 to 5 working days after sending

- Delivery against signature ( 8,50 € ): From 3 to 5 working days after sending 

- Global relay ( Free ) : From 3 to 5 working days after sending 

Saturdays, Sundays and public holidays are not considered working days  

Standard Delivery available for all orders greater than or equal to 80 of purchases  

Standard Delivery available for all orders greater than or equal to 80 of purchases valid for the countries ot the European Union. This offer is not valid for payements made in cash ( Only by credit carts or transfers ). 

Exchange for product(s) :

In case of an exchange of size, you must return the item(s) at your expense by mail in letter Max ( with follow-up but the recommanded is useless) within fourteen ( 14 ) days from the day of receipt of the item ( or articles ) by specifying on free paper :

- The order number 

- The desired size or sizes in exchange

- The Delivery address 

In order to have more informations about the item(s) to be returned, please send an email to the following address and select the topic " Product returns " 

contact@louishenriguerard.fr

Upon receipt of the mail ( within 24 hours ), we will send you the contatc informations that will be in your charge. 

We will then ship the item or items in the desired size or sizes at our expense to the order address or specified on free paper.
 

Return ( for reimbursement ) :

If the item or items do not suit you, you must return within fourteen ( 14 ) days from the day you receive your order at your expense the item or itelms you wish to be reimbursed to the address that will be sent to you by mail.

Upon receipt, we will proceed within fourteen ( 14 ) days to refund the item(s) returned by the same means that you have paid ( Paypal, recredit of your cb or cheque) 


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